Harcourts Group Ltd and its franchises are all licensed under the Real Estate Agents Act 2008 and therefore our agents, branch managers and salespersons are bound by the Real Estate Agents Act (Professional Conduct and Client Care) Rules 2009 required by section 14 of the Real Estate Agents Act. The rules should be read in conjunction with the Act and regulations.
As required under the rules, Harcourts has an in-house Complaints and Disputes Resolution Procedure.
Please note: you may access the Real Estate Authority’s complaints process without first using Harcourts' in-house procedures; and any use of our in-house procedures does not preclude you from making a complaint to the Authority.
If you are considering listing a property or business for sale please read the approved Guide for Agency Agreements prepared by the Real Estate Agents Authority.
If you are considering either selling or buying a property or business please read the approved Guide for Sale and Purchase Agreements prepared by the Real Estate Agents Authority.
Harcourts is committed to handling any complaints or disputes that do arise professionally, fairly and expeditiously.
Our standard in-house procedure is outlined below. Any client or customer who wishes to make a complaint will be referred to the manager of the office.
If the complainant is not satisfied with the response received from the manager they can make a written complaint to Harcourts Group Ltd (the franchisor), preferably using the Harcourts Complaint Form.
Harcourts Group Ltd will acknowledge receipt of the complaint and commence a review, which if deemed appropriate may involve discussion with all relevant parties. Harcourts Group Ltd will respond to the complainant upon completion of its review of the complaint.
If the client or customer is dissatisfied with the outcome Harcourts will advise of appropriate further steps available.
Please note: Customers or clients may access the Real Estate Agents Authority's complaints process without first using our in-house procedure; and any use of Harcourts in-house procedure does not preclude a customer or client from making a complaint to the Authority.
To get in touch with any of our branches go to our Contacts page
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